1 Reply Latest reply: Jan 4, 2012 8:24 PM by erlerner RSS

Why is the 'Send welcome email' flag grayed out by default in Site Admin?


In WebEx Site Administration, under 'Site Admin / Add User', there is a flag labeled: "Send "Welcome" email to this host when account is created"


That flag is grayed out by default on new sites and it requires a call into the WebEx Customer Success Team to enable the flag.


Intuitively, it seems that a new Host would normally need that welcome email and that a Site Administrator would want that Welcome email to go out.


Does anyone know whether this is a bug, or whether that flag is grayed out by design?  I'm having trouble making sense of why WebEx would disable that flag by default and force a call into WebEx Customer Success to enable it.  There may be a reason that just hasn't occurred to me yet?


Thank you for any help.




Message was edited on June 5, 2013: Kelli Glass, Cisco Collaboration Community moderator, added community categories and tags for greater ease in filtering posts (no change to content).