CTIOS chat - agent on A side not able to send chat to agent on B side

[pavanpardeshi]

Hello All,

We are facing issues with CTIOS chat functionality. The CTIOS version is UCCE 9 duplex. All the registry configuration are configured correctly on both the servers. AgentChatLevel and SupervisorChatLevel are configured same i.e. Unrestricted on the both the registry.

Still agent on A side can't send message to agent on B side and vice versa. Agent can send the messages to agents on same side.

Are we missing any chat related registry setting for peer communication? Please help.

Regards,

Pavan

[dlender]

Are you able to Chat to both sides using the Out of Box CTIOS Agent Desktop? If not, open a TAC case for assistance.

[pavanpardeshi]

Hi David,

I can chat to the same side, but can not chat on opposite side i.e. on peer side. The same behavior is with the OUT of Box CTIOS Desktop. I have already raised a TAC case since last 1 week but haven't received the single reply yet. since raising question in this forum.

Regards,

Pavan

[dlender]

Since the behavior is the same with the out of box CTIOS Desktop, this is a CTIOS product configuration issue which the TAC will need to address.

[dlender · Accepted solution]

One thing you can check is the setup of the communication port of peer on each CTIOS side.  It is usually 42028 depending on how the CTIOS was configured. 

[pavanpardeshi]

Thanks David.

That was the only reason our peer communication for chat is not working. After correcting the port, chat is working on both side.