Cisco CTI Server Protocol : AGENT_TEAM_CONFIG_REQ/CONF

[petrus.buiquy1]

Hi David Lender

I can't seem to find the descriptions of the 'AGENT_TEAM_CONFIG_REQ'  call and the 'AGENT_TEAM_CONFIG_CONF' anywhere in these documents: CTI Server Protocol v13, v15, v16.

Could you shred some light on this?

I need to know what fields are required when calling AGENT_TEAM_CONFI_REQ and

what fields are present in AGENT_TEAM_CONF_CONF to extract data.

These documents do, however,  list 'AGENT_TEAM_CONFIG_REQ' as having Message Id = 126

and 'AGENT_TEAM_CONFIG_CONF' as having MessageId = 127.

Thanks so much,

-Petrus

[dlender · Accepted solution]

CTI Server Protocol (GED-188) does not provide agent team config req or conf messages. They are reserved but not used.