02-27-2014 12:53 PM
Hello,
Where can I find documentation about GED188 media/task messages such as MEDIA_LOGIN_REQ?
I can't find the format of these messages in the GED188 doc v16 I have.
Thanks,
Donald
Solved! Go to Solution.
02-27-2014 12:58 PM
GED-188 does not contain MR (Media Routing) messages. MR and ARM are closed protocols and not published to partners or customers.
02-27-2014 12:58 PM
GED-188 does not contain MR (Media Routing) messages. MR and ARM are closed protocols and not published to partners or customers.
03-11-2014 07:11 AM
Thanks for your answer David, is there any way to track the state of an agent using Cisco Interaction Manager in real-time ? (through GED188 or other)
Donald
03-11-2014 07:27 AM
No, unfortunately there is no public API or protocol for EIM/WIM.
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