Cisco Unity Connection call transfer

[abattard1]

I have setup an alternate greeting stating to the caller to please hold while we transfer your call.  I wanted to see how I can set this call to forward to an extension (CTI Route Point) in CUCM without any caller input.  From the greetings page of the system call handler I dont have the same options as I do when going to the caller input section.

Thanks in advanced.

[keglass]

Since this community is not staffed by technical support experts, I recommend you also post to the Cisco Support Community for more feedback. Cisco Technical Support Forum

In addition, if you are a Cisco partner, you can post to the Partner Community for more direct feedback from other Cisco partners, as well as Cisco employees. Collaboration

Hope that helps.

Kelli Glass

Moderator for the Cisco Collaboration Community

[adaily]

Make a Call Handler that has the extension you want to transfer to in CUCM. Set the Transfer Rules on that Call Handler to always transfer the call instead of sending to greeting. Point your menu option, or your original Call Handler, at the Call Handler that is set to always transfer back to CUCM.