Softphone or Physical Phone screen does not reflect the agent state

[KandyOtero]

Hi

I have a problem with login with finesse.

When I login on UCCX by the physical phone or softphone keyboard, the screen on the device changes, and show me options for exampe to change state, but when I loggin with finesse the device screen dont changes.

However when I loggin with EMAPI the device shows ok the screen information.

Any Ideas?

Best Regards Kandy

[dlender]

This is not an API issue but a Finesse product support issue. I suggest you open a case with the Cisco TAC for this

https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=support_mm