Create a initiateDirectTransfer

[M_skovborg]

Hi

i'am trying to create a initiateDirectTransfer, with no luck

Do any one have a running ex. ?

Br,

M

[dlender]

Are you wanting to transfer using the Webservices API or the gadget javascript library?

For the Webservices API use http://

</Dialog

Where toAddress is the extension to transfer to

And targetMediaAddress is the extension of the User requesting the transfer

For gadget javascript use:

dialog.initiateDirectTransfer(userExt, toAddress, callbackHandlers);

where userExt is the extension of the user requesting the transfer

and toAddress is the extension to transfer to

I tested the following and the transfer works for me

mySSTransfer : function (target){

clientLogs.log("transferring to " + target);

var options = {};

currdialog.initiateDirectTransfer(user.getExtension(), target, );

},

[dlender · Accepted solution]

Also note that SingleStepTransfer is supported for UCCE only. For UCCX you will get an error INVALID ACTION TRANSFER_SST

[M_skovborg]

Last night I just found out that it is not possible to to this in the UCCX, but thanks any way.

Br,

Morten

PS. are there any quick way to get the logs from the UCCX Finesse I generate in the Javascript code?

[dlender]

You can try the url https:// and look at the clientlogs

[M_skovborg]

Hi dlender

Is it possible to make at transfer in UCCX?

Br,

M

[dlender]

Per the Finesse WebServices Developer Guide here

https://developer.cisco.com/docs/finesse/#!rest-api-dev-guide 

The Dialog Initiate a single-step transfer API applies to Finesse deployments with Unified CCE only.

.

If you attempt to use this API on a Finesse deployment with Unified CCX, Finesse sends the following API error:

INVALID ACTION TRANSFER_SST

[M_skovborg]

Hi Dlender

Yes I got the part about not been able to make a STT , but is it possible to make a normal transfer?

I cant find any helpful things in the doc.

Br,

M

[dlender]

You make a consult call on the existing Dialog. See the Dialog - Make a consult call request

In the Finesse WebServices Developer Guide.

Then you complete the transfer using the Dialog - Take action on a participant within a dialog

With RequestedAction Transfer.

[Mariela Montero]

Hi dlender;

I 'am trying to create a initiateDirectTransfer too after a post call survey call. I understand that I can't use a direct transfer using UCCX. Do you have a running ex. on how to create an initiateDirectTransfer?

Thanks in advance!

mm

[dlender]

Do you mean a Single Step transfer? As you stated, this isn’t supported for UCCX.

[dlender]

Sorry, I just realized you want a SingleStepTransfer in a gadget not through the REST API.

Here is an example of calling initiateDirectTransfer for UCCE

mySSTransfer : function (target){

                                clientLogs.log("transferring to " + target);

                                var options = {};

                                currdialog.initiateDirectTransfer(user.getExtension(), target, );

                                },

The SetCallVariable sample gadget attached to this post has a SingleStepTransfer in it.

[Mariela Montero]

Hi dlender,

Thanks for your quick response. I am a little confused. Can I use mySSTransfer with UCCX?

mm

[dlender]

No, you cannot perform a single step transfer with UCCX.