05-20-2014 10:11 AM
Hi team, i´d like to know if it is possible on Cisco Media Sense 10.0, start a recording at the time that the person who is making the call want, not all the conversations, only that the person wants.
Thanks,
Thiago
Solved! Go to Solution.
05-20-2014 10:55 AM
Selective Recording is a function of JTAPI/TAPI not MediaSense. I suggest you post your question in the JTAPI forum regarding Selective Recording via JTAPI.
https://communities.cisco.com/community/developer/collaboration/call-control/jtapi
05-20-2014 10:30 AM
I believe what you are referring to is called "selective recording". It has to be invoked via a TAPI/JTAPI request to call manager to start recording a specific already-established call.
05-20-2014 10:49 AM
Yes that´s right! But how can i do that, what i need?
Thanks,
05-20-2014 10:55 AM
Selective Recording is a function of JTAPI/TAPI not MediaSense. I suggest you post your question in the JTAPI forum regarding Selective Recording via JTAPI.
https://communities.cisco.com/community/developer/collaboration/call-control/jtapi
09-17-2014 10:16 AM
Hello,
Can you confirm that even on MediaSense version 10.5 is still not possibel to start a recording when a person need?
For instance , with a UCCX + finesse integration, I want to achieve with MediaSense that the Agent can actively start a recording of a call.
Thanks,
Rui
09-18-2014 10:38 PM
Rui,
You are right. There is still no way for the Agent to kickoff a recording event from the Finesse desktop.
If this is critical for your customer, reach out to me at anilve@cisco.com and we can discuss a possibility of a partner solution that might work as a Finesse gadget to get you this functionality.
Thanks,
Anil Verma
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