Getting lost Call

[ermoshinp]

Sorry for my english. I developing cti os application on delphi with cti os manager . Usualy all work fine, but i have next situation. CTI OS manager distribute task to agents. The agen recive call (CallType=eCTypeOOReservationPreview) and User closing application (in test mode, for debugging - may be application crash, user error and etc). User again start application, login, and agent already in state eTalking. Question: how to pick up exist Call? How to obtain UniqueObjectID for get Call object? Or what to do in this situation?

[dlender]

Are you using the CTIOS Toolkit? If so, which CIL are you using? When the agent logs in you should automatically get a snapshot of any calls at the agent’s device.

You should see an OnSnapshotDeviceConf event. Do you see the call in the call grid when the application restarts?

[dlender · Accepted solution]

Actually you probably dont need the OnSnapshotDeviceConf event but rather the OnSnapshotCallConf event.

[ermoshinp]

Thank you dlender. The OnSnapshotCallConf event work fine. I using cit os client 8.5. I use not grid. The OnSnapshotCallConf provide UniqueObjectID field.