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Agent Request API Reference Document

Ammara Bokhari
Level 4
Level 4

Hi,

Is there any reference document available for agent request API? Just wanna know about more technical details like required client and API information (like HTML and Javascript to setup video widgets and event handler). Please respond anyone ASAP.

2 Replies 2

dlender
Level 6
Level 6

The Agent Request API is also called the Callback API and is documented in Chapter 4 of the SocialMiner Developer’s Guide here

https://pubhub.devnetcloud.com/media/contact-center-express/docs/downloads/previous-documentation/customer-collaboration-platform-developer-guide/Cisco_SocialMiner_Developer_Guide_Release_11.0(1).pdf 

Thanks dlender for your help.

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