Skill group statistics using filter mode application?

[yogeshkumarlog]

In my agent desktop I want to include more stats. Can I use my agent desktop application in filter mode to retrieve skill group stats.

Is there any drawback or limitation in using filter mode application?

[yogeshkumarlog]

More precisely, if every agent want to retrieve the other agent state as shown in All Agents Sample.NET. Can that be possible? Considering I have 200 agents?

[dlender]

You are only allowed up to 5 filter mode sessions (beginning with CTIOS 10.0, prior versions restricted to 3) so you cannot connect a filter mode for each agent.

Each agent mode app can subscribe to skill group statistics for the skills they are interested in. Note that the CTIOS Agent Desktop and C# Combo desktop both demonstrate receiving skillgroup statistics.

Or, you can create a single filter mode app and send the statistics from the filter mode app to each of your agent mode clients using your own mechanism.