Socialminer customer chat notifications

[Andrew Grech]

Hi,

Does socialminer support notifications such as tab flashing for the customers to see a new incoming chat message?

For example:
Customer has a enquiry and starts the chat
Agent needs to lookup the answer
Customer starts browsing another website
Agent responds to enquiry

Customer’s tab\webpage now indicates a new unread message
Thanks
Andrew

[dlender]

This is not a feature in the current release but will be added to the backlog for a future release.