Log files for agent in Finesse UCCX

[M_skovborg]

Hi, where do I find the logfiles for the Finesse agent?

Ex. clientLogs.log("completed init");

Br,

Morten

[dlender · Accepted solution]

The agent needs to click submit logs at the bottom right of the Finesse desktop.

The logs are then found in the clientlogs folder on the Finesse server.

To obtain logs see the Finesse Installation and Upgrade guide section on logs

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/installation/guide/CFIN_BK_CDE1E024_00_cisco-finesse-installation-and-upgrade/CFIN_BK_CDE1E024_00_cisco-finesse-installation-and-upgrade_appendix_0101.html#CFIN_RF_L47603BA_00

You can also see the log entries if you enable the debugger console as all clientlogs.log statements are also logged there.