08-12-2014 09:49 PM
In CAD, we had modified the "end" button, so as soon Agent pressed the "end" it would dial another trigger, so the caller could participate in the survey. In Finesse we cannot do it, Cisco moved backward in few things with Finesse.
Has anyone got any idea how we can implement it?
Thanks,
Hamed
Solved! Go to Solution.
08-13-2014 12:16 PM
You could create your own Finesse gadget that has a button to transfer the call to a survey. User (agent) would have to not use the End call in the Cisco provided CallControl gadget.
08-13-2014 12:16 PM
You could create your own Finesse gadget that has a button to transfer the call to a survey. User (agent) would have to not use the End call in the Cisco provided CallControl gadget.
08-13-2014 03:04 PM
Thanks for your reply.
Is there any sample that I can reuse? or do you have any document whichI can use? I am not a developer not sure how to do that.
Thanks,
Hamed
08-14-2014 07:55 AM
08-18-2014 09:33 PM
Hello Diender,
Thank you, this is useful. But could you provide me The sample Gadget in Finesse 10.5 version?
Thanks
Andy
04-13-2015 09:49 PM
Hi David,
Would this be possible through Finesse workflow (UCCX) or custom gadget is the only way to achieve this at the moment?
Thanks!
-JT-
04-14-2015 07:40 AM
You would need to create a Finesse gadget.
09-23-2015 03:15 AM
Hi,
Does this gadget work in UCCX 10.6?
I need to perform a Blind Transfer inside a Workflow after the call finishes. Reading about Single Step Transfer, I found the following:
"This API applies only to Unified CCE deployments. If you try to use this API on a Finesse deployment with Unified CCX, Finesse sends the following API error: INVALID ACTION TRANSFER_SST"
The only solution I've found is to make a Consult Call Request and complete the transfer as fast as possible...
Thanks
10-06-2015 06:49 AM
Hi Ramon,
This new "Post Call Treatment"-feature of UCCX 11.0 is not based on a gadget.
In order to trigger the post-call treatment you have to enable the ‘PostCallTreatment’ ECC variable in your script.
Goswin
10-30-2016 08:37 PM
Hi All,
I found this article on Cisco which is now available for Finesse Desktop using UCCX 11
It mentions post call survey is not supported/available for IPPA. Loved to know when this will be supported for IPPA.
Any ideas?
Thank you,
Yav
09-17-2015 02:25 AM
Dears,
Is there any update on this?
We need this requirement for our customer.
09-17-2015 02:29 AM
FYI - There is a new "Post Call Treatment"-feature in UCCX 11.0
Post Call Treatment allows Unified Contact Center Express (UCCX) to provide treatment to an ICD call once the agent ends the call from the Finesse Desktop.
Post Call Treatment can be used for use cases such as transferring the call to a survey for customer feedback.
06-12-2018 11:04 AM
Hi,
I have problem to understand the logic of this guide: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00…
Something is forgot during the examples of configuration.
Does anybody tried to reproduce this example?
Best regards,
Daniel
03-27-2019 08:59 AM
Hi Daniel,
Did you have any luck with getting your UCCX environment working with a post call survey?
Best,
Amir
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