Which API we should use to capture a call's queue/skill in realtime for UCCX?

[dvsEngCisco]

Hello,

A customer with our call recording solution has UCM 9.2 UCCX 10.5UCM 9.2 UCCX 10.5.  The customer would like to tag each call recording with the call's queue/skill.

Which API is appropriate for this task?

Thank you

[dlender]

CTIOS is for UCCE only not UCCX.

For UCCX, you could develop a Bridge Mode client using UCCX CTI protocol. you only get the agent’s CSQID (queue) on the agent state Talking event not on the call events.

If you have further questions about UCCX CTI protocol, post them in the forum here

https://communities.cisco.com/community/developer/collaboration/contact-center/express-cti

The tech center for UCCX CTI Protocol is here

https://developer.cisco.com/site/collaboration/contact-center/express-cti/overview/