Twitter account feeds not succsess

[Esraldidarmawanto]

Hi all,

I have 2 twitter accounts, Old twitter feeds is inactive (not succsess) but the new account is success retrieve data. I've done reathorize correctly but why the status is still not active? what is wrong?

Capture:

Test Tw: New Account

Twitter Account : Old Account

Sometimes the Old Account is active but it's unpredictable. Are there any limitations associated with the connection of twitter?

thx,

esraldi

[Geevarghese Cheria]

Hi Esraldi,

You can have only one Twitter account for each user on a   SocialMiner system.  Please refer Twitter Account Feed for related information.

Thanks and Regards,

Geevarghese

[Esraldidarmawanto]

Dear Geevarghese,

I've deleted the other twitter account but the status on the old twitter account is not active. There are other suggestion for this issue?

thx,

Darma

[Geevarghese Cheria]

Hi Darma,

  Request you to refer Caveats for Open,Resolved, and Closed Defects which could be causing the issue. Also make sure that NTP is synchronized to local time, if status is Unsynchronized authorization would not work.

Reference

• Re: SocialMiner 9.0 Twitter Account Problem
• Unable to make a Twitter Account on SocialMiner 9.0 | Contact Center | Cisco Support Community | 5926 | 11694501

Thanks and Regards,

Geevarghese