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Precision Queues

davidseeba
Level 1
Level 1

‎09-29-2014 01:46 PM

Can Precision Queues be queried in the same way Skill Groups can? Can the QUERY_SKILL_GROUP_STATISTICS_REQ message be used for this purpose?

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dlender
Level 6
Level 6

‎10-01-2014 10:18 AM

Yes this is possible this is what Finesse does it will receive statistics for precision queues.

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davidseeba
Level 1
Level 1
In response to dlender

‎10-01-2014 10:33 AM

So would you just pass the Precision Queue ID in as the SkillGroupID or SkillGroupNumber?

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