09-29-2014 09:38 PM
I'm looking for a way to display Reason codes as text not the number (which is pretty useless to agents). Anyone know how this is done? uccx 10.5
09-30-2014 08:18 AM
Use the ReasonCode object’s label vaue for the text
Do a GET on the ReasonCode id to get the reasoncode object
http://
10-01-2014 10:21 PM
So, it's only available if you do a custom gadget?
03-19-2015 06:47 AM
Hello Cisco,
Using CCX 10.6.
Is there any plans to include the Reason Code Label on the CUIC Real Time reports?
At this point we have on Supervisor Manage Team the TeamPerformance.jsp showing the State + ReasonLabel.
But that we cannot edit. On the CUIC RT reports, there is only the reason code number...
So our customers ask how do we have the Label on one gadget and the Code Number on others...
Thanks,
Rui
10-21-2016 06:29 PM
Can you show an example of this? I'm having the same issue
03-23-2015 07:44 AM
you can use the Threshold settings in the live data reports in order to show the reason code text in stead of the number...
03-24-2015 01:28 AM
Hi Julianne,
Thanks, seems a good trick. I'll try that one.
Rui
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