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Number calls for SkillGroup

ermoshinp
Level 1
Level 1

Hello, can i to know number calls in queue for all agents for SkillGroup?

1 Accepted Solution

Accepted Solutions

dlender
Level 6
Level 6

CallsQNow is available in SkillGroupStatistics for TDM ACDs only (not UCCE)

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2 Replies 2

dlender
Level 6
Level 6

CallsQNow is available in SkillGroupStatistics for TDM ACDs only (not UCCE)

Thank you dlender

I found CallsQNow field in Skill_Group_Realtime table in ICM database.

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