10-27-2014 06:34 AM
Hi everyone,
I have requirement from customer.I checked that The CAD not support in this requirement and it possible on finesse.so install finesse on separate server but i not found configuration about finesse integrate with UCCX.I would like to know .Is possible to integrate that? How to integrate UCCX with finesse (separate server) ?
Thank for your help.
10-30-2014 05:16 AM
Hi Piyawat,
I think its not possible for UCCX 9.x after referring to a one year old document How Finesse integrate with UCCX? | Contact Center | Cisco Support Community | 5926 | 11875271 .
Refer Cisco Finesse for more details.
Thanks and Regards,
Geevarghese
10-31-2014 11:54 AM
It is not possible.
Finesse for CCX is available on CCX 10.0 and higher.
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