11-23-2014 12:44 AM
Hi everybody,
we have Seibel CRM integrated with CTI, and the customer needs to display number dialed by cusomer along with/instead the caller ID in the Siebel-toolbar.
any idea.
Regards,
Mohamed Sherif
11-23-2014 11:57 PM
Any ideas.
Regards,
M.Sherif
11-25-2014 01:23 AM
Hi Mohamed,
Hope this is what you are looking for. when a call arrives and is answered by an agent as mentioned in the example assume screen pop uses the customer account number passed in the call variable.
Request to refer the page 24 of this document http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crm_connector/crm_10_0/reference/ctis…
which is related to customization.
Thanks and Regards,
Geevarghese
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