Prime Collaboration Assurance 10.5 Login Error

[Hythim Ali El Hadad]

Hi,

I have Prime collaboration assurance 10.5

It is installed from about 3 weeks

Last time login was from about 1-week

Today when trying to login, I got this error

Server returned error -> RequestError: Unable to load j_spring_security_check status: 500

I'm using FirFOX 24.1.0 esr as recommended

Do you know what could be the issue

Thanks

Haitham

[keglass]

Haitham,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

Hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities