The keyword "Callback" in Agent Request API?

[zebmustafa14]

I am working on Agent Request API . The word "callback" is confusing in the given sentence taken from Cisco guide:

"Cisco SocialMiner works in a Contact Center Enterprise (CCE) solution to process the request from its

inception through the delivery of the callback."

I don't understand what is meant by "Callback" in this context written in the following snapshot.

Any help would be appreciated?

[hemajosh · Accepted solution]

As per use of callback API, it allows callback application to send a notification to CCE for an agent to make a voice call to a customer at customer request.

Complete details on callback is shared in below doc ( Chapter 4  https://pubhub.devnetcloud.com/media/contact-center-express/docs/downloads/previous-documentation/customer-collaboration-platform-developer-guide/Cisco_SocialMiner_Developer_Guide_Release_11.0(1).pdf 

Hope it helps

Regards

Hemant