Hi to all, I'm monitoring some Route Points to queue incoming calls.
When I receive the RouteEvent event I check the CiscoRouteSessione State as the following code shows
- this.getState() == RouteSession.ROUTE or RouteSession.RE_ROUTE
Normally, incoming calls have the right status, so I can redirect to CTI Ports with selectRoute statement, but sometimes I found that the state is in RouteSession.ROUTE_END status.
So I'm not able to do the selectRoute statement.
What's the meaning ? Can I suppose that the incoming call is terminated by the caller resulting in a very quick call ?
Reading the JTapi log, Can I understand who has terminated the call (caller or Called) ?
Thank you for the help.