02-23-2015 09:48 AM
Hi,
Is there a way to prevent Cisco Finesse Team Performance from displaying agents that are not logged in?
It would be great if we have a capability to set a filter on agent state. I know I can do it now with add live data from CUIC.
But I Iike the TeamPerformance.jsp display better. I am currently running Cisco Finesse 10.5(1)
Thanks,
Thai
02-23-2015 02:20 PM
I also got request for that feature from my customer, please let me know if you find solution.
I'm on Finesse, UCCX 10.6
Tomo
03-02-2015 05:20 PM
Unfortunately, you cannot filter by status. You may sort by status.
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