Using Jabber sandbox

[rameshCorey]

I am trying use jabber demo.  I have created a userid(rameshCorey) and also requested the
sandbox access.  As per the documentation (https://developer.cisco.com/site/jabber-websdk/learn/im-and-presence-how-to/use-jabber-im-ui-components/),
I should have got an email with 2 user ids.  However I did not get any mail.

Regards,

Ramesh

[rameshCorey]

I  tried reserving Jabber Guest.  I got a mail with credentials to login to VPN.  In the mail it is mentioned "You browse directly to your Sandbox servers  listed on the LHS. Credentials to these servers can be found in your running
reservation on your DevNet Cloudshell site running reservations page."

However I could not see any servers listed on the LHS.  Appreciate your help.

Regards,

Ramesh

[travwill]

Hi Ramesh!

Thank you for posting in the community forums.

I believe you were trying to access the "Jabber Guest" lab correct? Let me run through it real fast, and I will follow up.

Thanks,

Travis Williams

[travwill]

Hi Ramesh,

For that demo documentation, I believe you are looking for the sandbox lab labeled "UC Endpoint Lab".

The UC Endpoint Lab is an always on lab that is shared with others. Once you make a reservation, you will get an email with your own VPN credentials.

Once you have the VPN credentials and address, you will be able to access the lab at any time, even when the reservation ends(It will end after 15 minutes).

Let me know if you have any additional questions from here.

If you are currently logged into the cisco portal, you can view the documentation here:

https://devnetsandbox.cisco.com/Docs/SharedEndpoint/SharedEndpointLabUserGuide.pdf

Thanks,
Travis Williams

[rameshCorey]

Hi Travis Williams,

Thanks for the info. I reserved the below mentioned UC Endpoint Lab an hour back. I haven’t got the userids yet.

Regards,

Ramesh

[travwill]

Hi Ramesh,

I see your current reservation. To be honest, looks like there was an error. I have opened a ticket with the support team. Should not be long before I hear back from them.

Thanks,

Travis Williams

[rameshCorey]

Thanks.

I will look forward to.

Regards,

Ramesh

[travwill]

Hi Ramesh!

Looks like we got the problem fixed. There was an issue with the TimeZone settings.

Could you try to reserve again?

The setup should only take a few minutes. Once the reservation is active, you should see a few commands on the right for provisioning different types of devices and jabber clients.

Start with that, and let us know how it goes.

Thanks!

Travis Williams

[rameshCorey]

Hi Travis Williams,

Thanks for the help. I have reserved again and tried to connect the vpn – I got the following error

Manual Installation

Web-based installation was unsuccessful. If you wish to install the Cisco AnyConnect Secure Mobility Client, you may download an installer package.

Install using the link below:

Windows 7/Vista/64/XP<https://64.103.37.6/CACHE/stc/1/binaries/anyconnect-win-3.1.02040-web-deploy-k9.exe>

Alternatively, retry<javascript:document.location.reload()> the automatic installation.

So using the above link I downloaded the AnyConnect client and tried to install. Still I got the error(as seen in the screenshot).

Regards,

Ramesh

[rameshCorey]

Hi Travis Williams,

Further we want to connect from our server( we access through RDP). However when I tried to connect to vpn from our server I got the error “VPN establishment capability from Remote Desktop is disabled”. I understood from our server provider- softlayer that some vpn client need to be installed in server. Could you suggest please.

Regards,

Ramesh

[travwill]

Hi Ramesh,

The best way is to install anyconnect on the server.

Try installing anyconnect like you have on the Windows 7 client.

In regards to the Windows 7 client, I have not seen that error yet. The only documentation I found is below:

AnyConnect VPN Client Troubleshooting Guide - Common Problems - Cisco

Let me know if any of that info helps.

Could you also tell me a bit more about your setup? Sounds like you are using a virtual server?

Thanks,

Travis Williams

[rameshCorey]

Hi Travis Williams,

Today I tried installing Anyconnect in my Win7 laptop and it went through. However I tried to connect to VPN through https://64.103.37.6. Anyconnect blocks this IP. I get an error “Untrusted VPN server Blocked!” Attaching the screenshot. I could not see this error in the link send by you.

We want to do the following quick demo setup.

We have a cloud application running on Win2008 server(hosted with Softlayer). We will be installing the sample jabber client app in the server. Cloud app is connected clients on handset(android and ios). The client devices shall run the sample app on the cloud server and establish a jabber connection.

Later we want to install the complete jabber in our cloud server and use the same.

We appreciate your advice on this setup. Also could you mail us the link where we can download anyconnect client for windows 2008 server.

Regards,

Ramesh

[travwill]

Hey Ramesh,

You can go into the anyconnect settings and disable "block untrusted servers"

OR

You can try using the domain name instead:

https://devnetsb14.cisco.com

I just finished installing the SSL certificate on that domain, so there should be no security issues there!

By the way, if Windows 7 is the same architecture as the windows server(32 or 64 bit), then the same installer should work on it. If not, try the domain name above in a web browser. It should give you the option to download if it fails. And it usually fails because a plugin/pop-up is blocked at runtime.

Thanks,

Travis Williams

[rameshCorey]

Hi Travis Williams,

I disabled "block untrusted servers" and vpn got connected. After that I tried to connect to sandbox using the sample app. I got error –“Could not reach the account server”

Regards,

Ramesh

[travwill]

Atleast we are making progress!

Try changing the settings below in your sample app. The domain name and hostname may have changed since the documentation was last created.

var demo_config = {

    domain: "abc.inc", //domain of the cups server

    unsecureAllowed: true,

    httpBindingURL: "http://10.10.20.17:7335/httpbinding" //IP address of the cups server

}