CVP VXML PORTS Full Message Playing

[sj7102]

Hi ,

we are facing one issue in contact center platform .

when end customer calls to ivr pilot number , Getting error message as All Ports are full.

I hope this error message played from CVP box itself due to license ports issue.

my question is i need to investigate how long this problem happening in Call Center.

is this error message logged into any log file in CVP server?

any one faced like this issue before.

Regards

Juluri.

[Gerry O'Rourke]

The GlobalCallLogger logs shoudl show you this information.

Also check out the GlobalErrorLogger.

C:\Cisco\CVP\VXMLServer\logs\GlobalCallLogger

C:\Cisco\CVP\VXMLServer\logs\GlobalErrorLogger

Each call In the Global Call Logger line contains the "the total number of callers interacting with the system at the time the call was received"

For more info see this link:

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.5(1) - VXML Server Logging [Cisco …

Regards,

Gerry