Time on Hold

[jeffande]

Would like to understand how to use CDR/CMR to determine the time a call spent on hold and if the call was abandoned by the far end while on hold ?

[smupadhy]

I believe you have opened a DevNet Support case to get assistance with CDR related questions such as these, and are being helped there.

For the benefit of other developers, this document has CDR examples for some call scenarios including Abandoned calls - Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 10.0(1) - CDR Examples [Cisco Un…