Is there CTIManger in the "Collaboration 10.5 Lab" ?

[simon_new11]

Hi all,

In the "Collaboration 10.5 Lab" sandbox lab, I see that there are 2 UCM server, but no CTIManger.

But in fact, there are CTIManger server before UCM servers. And JTAPI Client only inter-operates with the CTIManger servers.

So, is there sandbox for CTIManger, or what's the CTIManger connection information on the above Collaboration 10.5 Lab?

Thanks,

Simon

[dstaudt]

CTI-Manager is a service/process that can be enabled on CUCM itself.  Any of the CUCM nodes can have CTI-Manager service enabled, and an application can connect to CTI-Manager on any CUCM nodes to control any phone on the cluster.

[Simon_New1]

To dstaudt:

Thanks a lot for your reply.

Regarding the "Any of the CUCM nodes can have CTI-Manager service enabled", do you refer to the CUCM servers in the sandbox labs, or product ENV?

In the developer guide of JTAPI, it describes that 2 CTIMansger servers can do redundancy, and there are many CUCM servers behind them.

Simon 

[dstaudt]

In the Sandbox or production, CTI Manager can be enabled on any node.

JTAPI applications can specify multiple CTI-Managers when they perform the provider connection - these will be used for failover/redundancy.