Sandbox, UCCE finesse, get error when sign-in

[williamzhang99]

Hi all,

I need log in to the agent desktop and make testing calls.

I got this error message when I sign-in:

The sign-in process is taking longer than expected. You can try signing in again, or contact your administrator if the condition persists.

According to the following post, to solve this issue, I need to restart the service: Desktop: Agents experience problems signing in or desktop is slow to respond - DocWiki

However, after restarting the service, I still get the same error. Is there anything else I can do to resolve this?

Thanks.

[ewindgat · Accepted solution]

Could you check to make sure your database connection is correct (e.g. network access, credentials)?