Video Series: Cisco Contact Center Express

[hcaldwel]

This video series consist of individual, short demonstrations that highlight Cisco Contact Center Express specific feature/functionality from both the agent and supervisor view. The goal is to provide a deeper focus on specific features in a functional way.

We encourage you to watch the entire series, however you can find specific videos based on your needs.  Let us know what you think about the series by leaving a comment.  Or share out this series to your networks.

UCCX Feature Introduction

UCCX Finesse Supervisor Desktop

UCCX Historical Reporting Dashboard

UCCX Historical Reporting

UCCX Finesse Modify a Gadget

UCCX Finesse Email Agent

UCCX Finesse Web Agent Feature

UCCX Finesse Inbound Call Feature

UCCX Finesse Overview

UCCX Routing and Queuing

UCCX Real Time Reporting

[skilambi]

The first video has bad audio. It seems both of Karen Sharpe video has audio issues. The other one further down below too "UCCX Routing and Queuing" has crackling. Great job on posting these helps to send them to customers for a quick overview

[hcaldwel]

Thanks Srini - We are checking on that on our end to see if we can provide better quality for that first one. 

[Ken George]

Heather,  this needs to posted as information and not a "question". Thanks

[hcaldwel]

Hi Ken - Simple human error.  I didn't un-check the "question" box before posting.  Thanks for catching.  It has been fixed.

Thanks,

Heather

[Ken George]

Awesome, that you.

[gpsriramdc]

Thanks for wonderful videos !!. But sound is very low in some of the videos

[Didier4567]

thank you, this video is very interesting and helped me a lot.