jabber nat client phone server problem

[xuyang.xu]

hi, i have some client use jabber with small wireless router like tplink,our company ip address range is 10.0.0.0/8,when they use small wirelessrouter ,their's ip address is 192.168.1.0/24 and nat to 10/8,this is a big problem ,because they register to cucm with 192.X.X.X ip address , but i have not the route of 192, when in this siutation,if video call start with other,they can not see other's voice and picture

it seems the nat only effect for ip flow ,but not effect for sip or sccp packet

how can i resolve it ?

who can help me ?

thanks~

[keglass]

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

Hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities