Need help with Dynamic Form Element

[vinodkewate]

Hi,

I am implementing dynamic form element which will play out last 5 open cases, the product and provide an option to customer if they need support on any of the cases open.

To implement this i have added form element as below with my custom class.

Also mentioned DTMF_Keypress in the form element.

I am getting below error message,

at least one grammar setting should be configured for Fr_PlayOpenCalls voice element per language.

at com.audium.server.voiceElement.form.MFoundationForm.addXmlBody(MFoundationForm.java:853)

at com.audium.server.voiceElement.VoiceElementBase.getVoiceElementResult

I have attached class file. Let me know how i can fix this issue.

[janinegraves]

In the code you've attached, you've commented out the dtmf_keypress

setting, so the Form element won't be valid without specifying at least

one keypress. The voice_keyword is only if you are using speech reco -

you can omit that.

//voiceElement.addSettingValue("voice_keyword", "OpenCall");

//voiceElement.addSettingValue("dtmf_keypress", callOpt);

[vinodkewate]

Thanks Janine,

I have updated code but now new error,

The initial_audio_group is required for Fr_PlayOpenCalls.

[janinegraves]

You should probably delete this line from the code:

voiceElement.setSettingValue("dtmf_grammar",

eAPI.getDefaultAudioPath()+"Grammars/PlayOpenCalls.grxml");

When I execute your code, the line above causes a NullPointerException -

it looks like the getDefaultAudioPath() method isn't returning anything,

even if I set the DefaultAudioPath in the Studio app.

Can you put in a few more println statements (right before and right

after that line above) - to see if that's where you're having trouble?

[vinodkewate]

Once again thank you very much.

I will change the setting and will update you.