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CUIC Gadget for Finesse

Steve Galarza
Level 1
Level 1

Running CUIC Version:10.5(1) build 1 (10_5_1_10000_7) and Finesse Version 10.5

Hopefully this makes sense...

Is there a way to create a Agent Call Detail CUIC permalink report that can be used for each individual agent as a Gadget without the need to create multiple permalink reports? Let me know your thoughts.

1 Accepted Solution

Accepted Solutions

Some data is only available to supervisors.

As far as linking a permalink report from CUIC, please take a look at this document, and see if this is what you are thinking.

Under the section...

Add Live Data Reports to Team Layout

There is a discussion on permalink abilities...

Cisco Finesse Administration Guide Release 10.5(1) - Manage Desktop Layout [Cisco Finesse] - Cisco

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/user/guide/CFIN_BK_C3A9BCBC_00_cisco-finesse-administration-guide-1051/CFIN_BK_C3A9BCBC_00_cisco-finesse-administration-guide-1051_chapter_0100.html#C...

View solution in original post

3 Replies 3

ewindgat
Level 5
Level 5

Are you interested in having the report accessible by each agent, or by a supervisor?

Hello,

yes, by each agent.

Some data is only available to supervisors.

As far as linking a permalink report from CUIC, please take a look at this document, and see if this is what you are thinking.

Under the section...

Add Live Data Reports to Team Layout

There is a discussion on permalink abilities...

Cisco Finesse Administration Guide Release 10.5(1) - Manage Desktop Layout [Cisco Finesse] - Cisco

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/user/guide/CFIN_BK_C3A9BCBC_00_cisco-finesse-administration-guide-1051/CFIN_BK_C3A9BCBC_00_cisco-finesse-administration-guide-1051_chapter_0100.html#C...

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