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DTMF issue with WebEx call to SX80

kmalinowski
Level 1
Level 1

We have a situation where we have a call from an SX80 into a bridge.  Then a WebEx session (audio) calls into the SX80.  The WebEx is requesting that the person press 1 to allow the call to join.

In the Crestron system, we're triggering the DTMF codes, but the DTMF needs to be routed to a Call ID for it to work.  The problem is that the Call IDs increase by 1 for every call that comes into the codec.  So if we reboot the codec, we know that the Call ID of the WebEx is 2 since the bridge call was 1.  We trigger the DTMF and it works.  But the next time the call comes in, it is now Call ID 3 and the DTMF doesn't work.

Anyone know an API command that resets the Call ID number without having to reboot the codec?  Or a way to track the current call ID?

Scott

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