CUIC 10.5 Disposition Definition list

[Steve Galarza]

Hello,

Would anybody know what could be causing the error below? I cannot seem to find a definition for it. I know it reads pretty straight forward but I was curious as to what may be causing the error. I appreciate the help.

[Gerry O'Rourke]

Is this UCCE or UCCX ?

Can you post the actual disposition code? See UCCE Database schema doc below?

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise10_0_1/reference/UCCE_BK_D3D5FB15_00_1001-database-schema-guide-for-ucce/UCCE_BK_D3D5FB15_00_10-0-1-database-schema-guide-for-ucce_chapter_01...

If UCCE calls can fail when routing to agents due issues on CVP dialplan, Agent Targeting Rule, the CUSP proxy or CUCM dialplan. Partions / CSS etc. If you know the phone extension number of the agent which calls failed it would help you troubleshoot.

Gerry