Finesse out of service - CCE Sandbox

[connor.sadler]

Hi,

I just tried using the CCE Sandbox to test out Finesse, and found that Finesse is out of service.

I could not login to the Finesse desktop browser client because of this.

And when I called the REST SystemInfo API it returned the status as OUT_OF_SERVICE

I did try to ssh onto 10.10.20.60 to look at this myself, but I did not know the correct username/password.

Please could this problem be looked at?

Thanks in advance,

Connor

[ecorban]

hi conor

Finesse is back online. the issue was the DAW rpl process was running but the Logger process in ICM was stopped.

Regards

eddie

[connor.sadler]

Hi there,

Thanks for the reply.

I just reserved it again and it's still out of service.

I am doing a GET on /finesse/api/SystemInfo and I can see status = OUT_OF_SERVICE

If you would like to detail how to fix this I would be happy to try the steps myself.

Regards,

Connor

[connor.sadler]

OK I got it up and running

I did this:

- Remote Desktop to 10.10.20.30 - ProggerA

- login as 10.10.20.30\Administrator , password is: 1v_____y  (I have disguised this password)

- from the desktop, run: Unified CCE Service Control

- you can see the LoggerA service is not running - Start it

- this will start immediately and after about 2 minutes Finesse will say IN_SERVICE

Regards,

Connor