Hi,
I'm trying to run a report for a single Agent over time an have values grouped by Month. I don't see any examples of this. The Report Def is using a Stored Procedure. This is the output I'm hoping for (mockup), focus on Month column. Any help would be appreciated.
| Agent Name | | Total Inbound | Inbound ACD |
| Month | Total | Avg Talk Time | Avg Hold Time | Avg Work Time |
| Damon Gaylor | Jan | 1 | 1 | 0:00:01 | 0:00:00 | 0:00:00 |
| | Feb | 7 | 5 | 0:00:08 | 0:00:00 | 0:00:02 |
| | Mar | 5 | 5 | 0:01:27 | 0:00:00 | 0:00:00 |
| | Apr | 0 | 0 | 0:00:00 | 0:00:00 | 0:00:00 |
| | May | 1 | 1 | 0:00:29 | 0:00:00 | 0:00:10 |
| | Jun | 2 | 1 | 0:00:10 | 0:00:00 | 0:00:10 |
| | Jul | 9 | 8 | 0:02:07 | 0:00:00 | 0:00:03 |
| | Aug | 0 | 0 | 0:00:00 | 0:00:00 | 0:00:00 |
| | Sep | 6 | 3 | 0:01:04 | 0:00:00 | 0:00:00 |
| | | 31 | | 0:00:36 | 0:00:00 | |
