cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1630
Views
0
Helpful
1
Replies

com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out

Hi

We use CallControlTerminalConnection.hold() to hold the call after the call is answered.

But it throw "com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out " few seconds after calling into allControlTerminalConnection.hold().

By calling CallControlTerminalConnection.getCallControlState() we can see that the state is still CallControlTerminalConnection.TALKING, not CallControlTerminalConnection.HELD.


Can anybody help?

Best regards,

Michael

1 Reply 1

mpotluri
Level 5
Level 5

Hi Michael

   Are you doing the answer and hold request back to back? If you give sufficient time for media setup and then call hold() API, you shouldn't see the exception. Can you attach JTAPI log?

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: