Is there any way Social Miner be able to send an automatic response to a facebook and twitter campaign?

[Rodrigo Covarrubias]

Hi there,

Is there any way Social Miner be able to send an automatic response to a facebook and twitter campaign? Our client is requesting us to configure in Social Miner application and  facebook and twitter campaigns an automated message when a message is detected, that is without the need of any agent to send the message.

Thanks in advance,

Kind Regards

[snandi · Accepted solution]

Hi,

This facility is not available in SocialMiner since such automated responses can lead to complaints and the social media platform can shut down access by SocialMiner.

Looking at a customer care perspective, such automated messages can be perceived as uncaring and be detrimental to the business if they go viral.

Regards