DX650 to CME 10.5

[aheredia05]

Hello everyone,

i am trying to registrate a collaboration phone dx650  to cme 10.5, but i can´t, i have created the voice regisster pool like this:

voice register dn  19

number 162

voice register pool  16

pin 1234

id mac B07D.47C1.80F9

type DX650

number 1 dn 19

dtmf-relay rtp-nte

voice-class codec 1

camera

video

the dx650 can reach the cme, but i got this error: "phone features unavailable due to problem with CUCM configuration file. Please contact sustem administrator"

i´ve debugged tftp and got this:

Oct  2 16:05:24.081: TFTP: Looking for CTLSEPB07D47C180F9.tlv

Oct  2 16:05:24.165: TFTP: Looking for ITLSEPB07D47C180F9.tlv

Oct  2 16:05:24.233: TFTP: Looking for ITLFile.tlv

Oct  2 16:05:24.357: TFTP: Looking for SEPB07D47C180F9.cnf.xml

Oct  2 16:05:24.361: TFTP: Opened flash:/its/SEPB07D47C180F9.cnf.xml, fd 3, size 4681 for process 162

Oct  2 16:05:24.373: TFTP: Finished flash:/its/SEPB07D47C180F9.cnf.xml, time 00:00:00 for process 162

Oct  2 16:05:24.833: TFTP: Looking for featurePolicyDefault.xml

Oct  2 16:05:24.833: TFTP: Opened flash:/its/featurePolicyDefault.xml, fd 3, size 824 for process 162

Oct  2 16:05:24.837: TFTP: Finished flash:/its/featurePolicyDefault.xml, time 00:00:00 for process 162

Oct  2 16:05:24.889: TFTP: Looking for AppDialRules.xml

Oct  2 16:05:24.929: TFTP: Looking for DirLookupDialRules.xml

the cme´s compatibility matrix shows dx650 is supported.

any ideas?

Thanks for your help.

Sorry for my bad english.

[keglass · Accepted solution]

Ariel,

Since this community does not provide technical support and is not staffed with technical support experts, I recommend you post this to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

I hope this helps. Thank you for participating in the community.

Kelli Glass

Moderator for Cisco Customer Communities