CTIOS Agent State issue with customer give up call.

[kimujada]

Hi,

I have a problem with below situation.

1. Agent is ready for customer's calls

2. Customer's call is incoming to CTI and Dialing Agent's phone.

3. Customer released the call when ringing Agent's phone. (Before, answer call)

4. Agent status is returned rining to ready (that i want to change Agent status ringing to notready, not to be ready)

Is it possible to setting in ICM that agent status ringing to not-ready when customer release call or programming VB???

we are tring to use SetAgentState but, the event messed up sometimes.

like, Call is rining before SetAgentState notready.

Any help would be greatly appreciated.

Thank you for reading....

[keglass]

JaeHyuk,

I recommend you also check out the Cisco community devoted to CTIOS, as well as an overview site. You may find a solution to the issue you've described. I have listed the links below:

CTIOS

Cisco DevNet: CTIOS - Overview

Thank you for participating in the community.

Kelli Glass

Moderator for Cisco Customer Communities