Monitor Extension Calls on CUCM

[mahmoudfo2ad]

Hello,

I would like to develop an application that could detect calls received on specific extension including caller number and call id. could anyone provide me with SDK or any document that could help me.

Regards,

Mah

[mpotluri]

Cisco Unified Communication Manager provides 2 CTI interfaces - Cisco JTAPI and Cisco TAPI. SDK for both can be downloaded from admin page of CUCM (Applications -> Plugins).

When you install Cisco JTAPI you will see jtrace sample application with source code in JTAPI64Tools directory. You should be able to use this sample app to observe calls to an extension and find the calling address.