Hi,
I'm using Finesse API to make call and answer a call. I'm using "finesse non gadget"
When i call a function makeCall(dialedNumber, callerNumber, handler, errHandler)
Then, i receive a trigger notification UPDATE_CALL_DATA pregnant ID like a CallID
It is same xml
"<source>/finesse/api/Dialog/22636743</source>"
Now , in my report, i can't find this Call ID in UCCX Database.
Although, i see the Cisco Unified CCX Database Schema in link
"http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/reference/guide/dbsc…"
In table AgentConnectionDetail or ContactCallDetail, i see colume sessionID, sessionSeqNum, nodeID, and profileID is PrimaryKey.
How can I mapping the CallID above with the PrimaryKey.
But, i tired to find solution.
Please help me!
Thanks
