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Gadget Overview

michael.manea1
Level 1
Level 1

Hi to all,

we're using Finesse V10.6, is there a overview which Gadget are available at Cisco Finesse without any 3rd Party things?

Best regards

Michael

1 Accepted Solution

Accepted Solutions

Okay, let's see if I'm getting closer.

There is a list here

Finesse Gadgets

And, as you might know, there is a Marketplace for free and paid gadgets.

You could also look at the 3rdpartygadgets folder, for gadgets that come 'out of the box'

So, out of the box gadgets...

  • CTI Gadget
  • Customer Profile Gadget
  • Agent Statistics Gadget
  • Browser Gadget
  • Customer History Gadget
  • Jabber Gadget
  • Agent Scripting Gadget
  • Wrap up Gadget
  • Knowledge Base Gadget
  • Maps Gadget
  • Survey  Gadget

View solution in original post

4 Replies 4

ewindgat
Level 5
Level 5

Here is a discussion on how Finesse comes 'out of the box'. And, how to configure the Desktop.

Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 10.0(1) - Cisco Finesse desktop interfac…

Thanks ewindgat for your reply, but that's not exactly what i'am looking for.

I'am searching a overview to see which exactly Gadgets are available out of the Box at Finesse.

e.g.:

<gadget>/desktop/gadgets/QueueStatistics.jsp</gadget>

<gadget>/desktop/gadgets/TeamPerformance.jsp</Gadget>

etc...

Okay, let's see if I'm getting closer.

There is a list here

Finesse Gadgets

And, as you might know, there is a Marketplace for free and paid gadgets.

You could also look at the 3rdpartygadgets folder, for gadgets that come 'out of the box'

So, out of the box gadgets...

  • CTI Gadget
  • Customer Profile Gadget
  • Agent Statistics Gadget
  • Browser Gadget
  • Customer History Gadget
  • Jabber Gadget
  • Agent Scripting Gadget
  • Wrap up Gadget
  • Knowledge Base Gadget
  • Maps Gadget
  • Survey  Gadget

Hi ewindgat,

thanks that helps me a lot.

Best regards

Michael

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