XMPP - Node not found for user Dialogs

[connor.sadler]

Hi,

We have a server-server interface with Finesse.

As part of the user login process we connect to XMPP using the Java Smack library and subscribe to events for the user's "Dialogs" node

e.g.

  /finesse/api/User/John.Smith/Dialogs

This has worked fine until recently.

We are now seeing some users getting error messages saying this node is not found.

I don't have the full XMPP packets for this, but the error is something like this:

  XMPPError: item-not-found - cancel

Is there any reason why this node would not be found sometimes?

I can get the XMPP packets if it would help.

Thanks in advance,

Connor

[dekwan]

Hi,

I haven't encountered this issue before. You said that "This has worked fine until recently." Did you upgrade the Finesse version? Or were there any significant configuration changes?

I don't see why the node would not be found only sometimes. In order to debug the issue, can you do the following:

1. Node creation is done at Finesse startup, so we would need these logs. If the Desktop*.startup.log* log has already rolled over, please restart "Cisco Finesse Tomcat"
2. Turn on openfire debugging (See the Finesse administration guide) via CLI: utils finesse notification logging enable
3. Reproduce the problem
4. Grab the Finesse webservices logs (both Desktop*.log* and Error*.log*)when this issue happens? Please make sure to include the Desktop*.startup.log*.
5. Grab the Finesse openfire logs. If you used the CLI "file get activelog desktop recurs compress" earlier, you should already have this.
6. Turn off openfire debugging via CLI: utils finesse notification logging disable
7. Getting the XMPP packets would probably be good too
   

Thanx,

Denise

[connor.sadler]

Thanks for the response, Denise.

I will try to find out that information and get back to you.

[dekwan]

Hi,

Just following up to see if this issue is still an issue or is resolved.

Thanx,

Denise

[connor.sadler]

Thanks for following up, Denise.

I asked for the information but they have not provided it yet as they've been busy with other things.

I will chase it up and come back to you.

Regards,

Connor

[dekwan]

Hi,

It has been a month since I followed up, so I am just checking in again to see if the issues still exists or if they have been resolved.

Thanx,

Denise

[connor.sadler]

Thanks for following up again Denise!

I am still trying to get the logs produced and sent to me.

The site seems to be lacking in time and person-resource to reproduce the issue with the logging switched on.

Apparently the person who knew a lot about CTI/Finesse no longer works there.

Apologies for this, I will get back to you when (and if) they provide the information.

Regards,

Connor

[dekwan]

Hi,

Since we are unsure when the logs will be provided. I will mark this discussion as "assumed answered" for now and we can revisit it when you have the right information.

Thanx,

Denise

[nmw000007]

Hi Connor

Do you have a sample of the smack code available? Im having a hard time getting it to work, when subscribing. I do get stanza packet, but as I understand from SMACK / xmpp the correct way are to use pubsub to subscribe to specific messages.

[connor.sadler]

You might be better off starting a new thread.

Do you have the "pubsub" Smack classes in your classpath?

We use classes from "smack-core-4.1.1.jar" to connect to XMPP

then we user classes from "smack-extensions-4.1.1.jar" to subscribe to events

The main class for pubsub is: org.jivesoftware.smackx.pubsub.PubSubManager

[nmw000007]

Hi Connor,

yes everything are on classpath, when I use PubSubManager to create a new node I just get a timeout.