Agent Call Log report ucce

[jeroen1964]

Hi,

Can anyone point me into the right direction? I need to recreate the CAD Agent Call Log report for usage as a cuic report. Customer is using UCCE. I would like to have the report in cuic and present it to the agents with the CUICsamplegadget.

Thanks in advance

Jeroen

[adam.l.riggs]

This post may help you. I was just looking for an Agent Call Detail report as we just moved from UCCX to PCCE and supervisors were already relying on UCCX reports showing the call details.

Agent inbound/oubound call detail report