Jabber for Android 11.5.2 Crashing

[Todd Hebert]

I have a case open, just curious if anyone else is experiencing this issue right now.  All 3 11.5.2 releases for Android have crashed my Galaxy S6 and Tab 4.  I have other Android uses working just fine on different hardware platforms.

[Todd Hebert]

Just wanted to post an update.  After uninstalling and reinstalling Jabber from Play Store I was able to login the first time only.  Once I logged out I could not log back in unless I cleared my cache in Android Application settings and logged in to the Jabber app again like it was the first time ever.  I'm not going to pretend I know why, it could be my jabber-config.xml introducing settings 11.5.2 doesn't like potentially, but again I worked fine for 11.5.1 and I have some users on other platforms that work fine.  My apple users are fine as well.

[napken1970]

Hey Todd....I have the exact same issue on my S6 that started around the same time as your post.   Did you ever find a fix?  I have performed a factory reset my phone and did not restore ANY data and I still can't make it stop.

If I'm on the wifi at the office I can connect every time.  But if I'm on my cell connection....I can login only once...after that I have to clear the data and start over.   But once data is cleared it will log in without an issue...ONCE.

Please let me know if you found a solution.

Thanks!

Ken

[Todd Hebert]

Ken, I went through TAC, but no fix.  They went back to the Mobile Jabber team with my case and I guess they worked on it, because now I have 11.6.1 for android on my S6 and I'm good to go.