04-06-2016 03:34 AM
Hi Folks
I am new to Finesse, I am looking to see if there is a gadget that will allow a user to pause a call recording and then allow then to resume the call recording.
Thanks
Andrew
Solved! Go to Solution.
04-06-2016 09:32 AM
Hi,
Unfortunately, there is currently not a sample of a gadget to pause and resume a call recording. The only sample gadget that we have is to start a call recording via Finesse API. This sample gadget can be extended to use the media sense APIs to pause and resume the call recording:
Use this API to pause the recording of a session. URI: https://<host>:<port>/ora/controlService/control/pauseRecording
Use this API to resume recording a session. URI: https://:/ora/controlService/control/resumeRecording
Please see Page 64-66 in the MediaSense developer guide.
**Note** I am assuming you have a CCX deployment because the start recording API via Finesse is only supported on CCX.
Thanx,
Denise
04-06-2016 09:32 AM
Hi,
Unfortunately, there is currently not a sample of a gadget to pause and resume a call recording. The only sample gadget that we have is to start a call recording via Finesse API. This sample gadget can be extended to use the media sense APIs to pause and resume the call recording:
Use this API to pause the recording of a session. URI: https://<host>:<port>/ora/controlService/control/pauseRecording
Use this API to resume recording a session. URI: https://:/ora/controlService/control/resumeRecording
Please see Page 64-66 in the MediaSense developer guide.
**Note** I am assuming you have a CCX deployment because the start recording API via Finesse is only supported on CCX.
Thanx,
Denise
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: