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Get the Team name an Agent is assigned

Randall Jackson
Level 1
Level 1

Hello,

I'm looking for a way using the REST API in a UCCX script to find out what Team an agent is assigned to. Does anyone know if this is possible? If so, could someone please provide sample configuration that could be used to capture this? Thank you.

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi,

Finesse has a Get User API where it lists out all of the teams the agent is assigned to.

What do you mean by sample configuration to capture this?

Thanx,

Denise

View solution in original post

2 Replies 2

dekwan
Cisco Employee
Cisco Employee

Hi,

Finesse has a Get User API where it lists out all of the teams the agent is assigned to.

What do you mean by sample configuration to capture this?

Thanx,

Denise

dekwan
Cisco Employee
Cisco Employee

Hi,

I am just checking back to see if my suggestion of using the GET User API work for your application?

Thanx,

Denise

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